10, ISBN: 9780470553985

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success.… Meer...

A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellen A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service cultureSimple format divides content into nine "leadership actions" that guide you through a step-by-step processShows you how to build a common customer service vision for your entire organizationCustomer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key. Customer Service, Marketing & Sales, Rethinking Teacher Supervision and Evaluation: How to Work Smart, Build Collaboration, and Close the Achievement Gap~~ Kim Marshall~~Customer Service~~Marketing & Sales~~9780470553985, en, Rethinking Teacher Supervision and Evaluation: How to Work Smart, Build Collaboration, and Close the Achievement Gap, Kim Marshall, 9780470553985, Jossey-Bass, 10/01/2009, , , , Jossey-Bass, 10/01/2009<

ISBN: 9780470553985

How to Work Smart, Build Collaboration, and Close the Achievement Gap In this important book, education expert Kim Marshall shows how to break away from the typical and often ineffective … Meer...

How to Work Smart, Build Collaboration, and Close the Achievement Gap In this important book, education expert Kim Marshall shows how to break away from the typical and often ineffective evaluation approaches in which principals use infrequent classroom visits or rely on standardized test scores to assess a teacher&apos s performance. Marshall proposes a broader framework for supervision and evaluation that enlists teachers in improving the performance of all students.Emphasizing trust-building and teamwork, Marshall&apos s innovative, four-part framework shifts the focus from periodically evaluating teaching to continuously analyzing learning. This book offers school principals a guide for implementing Marshall&apos s framework and shows how to make frequent, informal classroom visits followed by candid feedback to each teacher work with teacher teams to plan thoughtful curriculum units rather than focusing on individual lessons get teachers as teams involved in low-stakes analysis of interim assessment results to fine-tune their teaching and help struggling students and use compact rubrics for summative teacher evaluation.This vital resource also includes extensive tools and advice for managing time as well as ideas for using supervision and evaluation practices to foster teacher professional development. Rethinking Teacher Supervision and Evaluation: In this important book, education expert Kim Marshall shows how to break away from the typical and often ineffective evaluation approaches in which principals use infrequent classroom visits or rely on standardized test scores to assess a teacher&apos s performance. Marshall proposes a broader framework for supervision and evaluation that enlists teachers in improving the performance of all students.Emphasizing trust-building and teamwork, Marshall&apos s innovative, four-part framework shifts the focus from periodically evaluating teaching to continuously analyzing learning. This book offers school principals a guide for implementing Marshall&apos s framework and shows how to make frequent, informal classroom visits followed by candid feedback to each teacher work with teacher teams to plan thoughtful curriculum units rather than focusing on individual lessons get teachers as teams involved in low-stakes analysis of interim assessment results to fine-tune their teaching and help struggling students and use compact rubrics for summative teacher evaluation.This vital resource also includes extensive tools and advice for managing time as well as ideas for using supervision and evaluation practices to foster teacher professional development., John Wiley & Sons<

2009, ISBN: 0470553987

In englischer Sprache. Verlag: John Wiley & Sons, Acknowledgments. Introduction. 1. The Challenge: Closing the Achievement Gap. 2. Supervision and Evaluation: Why We Need a New Approach. … Meer...

In englischer Sprache. Verlag: John Wiley & Sons, Acknowledgments. Introduction. 1. The Challenge: Closing the Achievement Gap. 2. Supervision and Evaluation: Why We Need a New Approach. 3. Mini-Observations 1: A System Is Born. 4. Mini-Observations 2: Suggested Best Practices. 5. Curriculum Design: The Foundation of Good Teaching. 6. Interim Assessments: Using Results to Continuously ImproveInstruction. 7. Rubrics: Potent, Time-Efficient Evaluation Tools. 8. Time Management: Doing First Things First. 9. Putting It All Together. Appendix A. Slim Curriculum Expectations Booklet. Appendix B. Principal Evaluation Rubrics. Bibliography. The Author. Index. PC-PDF, 288 Seiten, 288 Seiten, 1., Auflage, [GR: 9572 - Nonbooks, PBS / Pädagogik/Bildungswesen], [SW: - Bildungssysteme und -strukturen], [Ausgabe: 1][PU:John Wiley & Sons], [PU: Wiley]<

2009, ISBN: 0470553987

In englischer Sprache. Verlag: Wiley, J, Acknowledgments. Introduction. 1. The Challenge: Closing the Achievement Gap. 2. Supervision and Evaluation: Why We Need a New Approach. 3. Mini-O… Meer...

In englischer Sprache. Verlag: Wiley, J, Acknowledgments. Introduction. 1. The Challenge: Closing the Achievement Gap. 2. Supervision and Evaluation: Why We Need a New Approach. 3. Mini-Observations 1: A System Is Born. 4. Mini-Observations 2: Suggested Best Practices. 5. Curriculum Design: The Foundation of Good Teaching. 6. Interim Assessments: Using Results to Continuously Improve Instruction. 7. Rubrics: Potent, Time-Efficient Evaluation Tools. 8. Time Management: Doing First Things First. 9. Putting It All Together. Appendix A. Slim Curriculum Expectations Booklet. Appendix B. Principal Evaluation Rubrics. Bibliography. The Author. Index. PC-PDF, 288 Seiten, 1., Auflage, [GR: 9572 - Nonbooks, PBS / Pädagogik/Bildungswesen], [Ausgabe: 1], [PU: Wiley]<

2009, ISBN: 9780470553985

How to Work Smart, Build Collaboration, and Close the Achievement Gap, [ED: 1], Auflage, eBook Download (EPUB,PDF), eBooks, [PU: Jossey-Bass]