2010, ISBN: 9780470678398
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ISBN: 9780470678398
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ISBN: 9780470678398
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Meer...
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ISBN: 9780470678398
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Meer...
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2010, ISBN: 9780470678398
eBooks, eBook Download (PDF), 2. Auflage, [PU: John Wiley & Sons], John Wiley & Sons, 2010
| lehmanns.de Verzendingskosten:Download sofort lieferbar. (EUR 0.00) Details... |
2010, ISBN: 9780470678398
eBooks, eBook Download (PDF), 2. Auflage, Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business,employing 4 million people. Fo… Meer...
ISBN: 9780470678398
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center ope… Meer...
ISBN: 9780470678398
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Meer...
ISBN: 9780470678398
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… Meer...
2010, ISBN: 9780470678398
eBooks, eBook Download (PDF), 2. Auflage, [PU: John Wiley & Sons], John Wiley & Sons, 2010
Bibliografische gegevens van het best passende boek
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Gedetalleerde informatie over het boek. - Call Centers For Dummies
EAN (ISBN-13): 9780470678398
ISBN (ISBN-10): 0470678399
Verschijningsjaar: 2010
Uitgever: John Wiley & Sons
Taal: eng/Englisch
Boek bevindt zich in het datenbestand sinds 2011-07-27T17:17:56+02:00 (Amsterdam)
Detailpagina laatst gewijzigd op 2023-08-03T10:42:29+02:00 (Amsterdam)
ISBN/EAN: 9780470678398
ISBN - alternatieve schrijfwijzen:
0-470-67839-9, 978-0-470-67839-8
alternatieve schrijfwijzen en verwante zoekwoorden:
Auteur van het boek: kinder, winston, siegel, real
Titel van het boek: call centers dummies, call center
Gegevens van de uitgever
Auteur: Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson
Titel: Call Centers For Dummies
Uitgeverij: For Dummies; John Wiley & Sons
408 Bladzijden
Verschijningsjaar: 2010-03-25
Taal: Engels
15,99 € (DE)
Not available (reason unspecified)
EA; E107; E-Book; Nonbooks, PBS / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Business & Management; Business & Management Special Topics; Call Center; Spezialthemen Wirtschaft u. Management; Wirtschaft u. Management; Spezialthemen Wirtschaft u. Management; BC
Introduction. Part I: From the Ground Up: An Overview of the CallCenter. Chapter 1: A First Look at Call Centers. Chapter 2: Business Basics: Models and Drivers and Goals, OhMy! Chapter 3: Developing the Cast of Characters. Chapter 4: Building a Call Center of Your Own. Chapter 5: Choosing the Outsourcing Option. Part II: The Master Plan: Finance, Analysis, and ResourceManagement. Chapter 6: Analyze This! Chapter 7: Right People, Right Place, Right Time: ResourceManagement. Chapter 8: Call Center Scheduling: Not As Simple As 1, 2, 3. Part III: Making Life Better with Technology. Chapter 9: An Introduction to Call Center Technology. Chapter 10: Technological Enhancements: Getting the Newest andCoolest Stuff. Chapter 11: Using Home Agents. Part IV: Creating High-Performance Teams. Chapter 12: Hiring and Training. Chapter 13: Creating a Coaching Culture. Chapter 14: Creating a Motivated Workforce. Part V: Ensuring Continuous Improvement. Chapter 15: The Power of Process Improvement. Chapter 16: Mastering Change in Your Organization. Chapter 17: Quality-Control Programs and Certifi cations. Part VI: The Part of Tens. Chapter 18: Ten Ways to Improve Agents' JobSatisfaction. Chapter 19: Ten Questions Every Call Center Manager ShouldAnswer. Chapter 20: Almost Ten Ways to Decrease Call Center Costs and Increase Effi ciency. Appendix A: Key Call Center Definitions and Concepts. Appendix B: Call Center Support Services. Index.Andere boeken die eventueel grote overeenkomsten met dit boek kunnen hebben:
Laatste soortgelijke boek:
9780470677438 Call Centers For Dummies (Bergevin, Real, Kinder, Afshan, Siegel, Winston, Simpson, Bruce)
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