ISBN: 9780132116985

Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service-and generate an army of fans who'll promote you in goo… Meer...

Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service-and generate an army of fans who'll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that-without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online-and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how-step-by-step, right now! You'll learn how to: * Organize a small, powerful social media team on a tight budget* Listen to what your customers, advisors, and markets are really saying* Make prospects feel like rock stars from the moment they find you* Choose online media that make the most sense for you* Avoid wasting time with platforms that won't help you* Earn your customer's loyalty, trust, and credibility * Learn from other companies' viral "disasters"* Rebuild your credibility after you've taken a public "hit" online * Make sure everyone hears your customers when they compliment you * Capture all your customer knowledge-and use it in real time * Keep people talking-and not just about you ; EPUB; Business,Finance and Law > Business & management > Sales & marketing > Customer services, Pearson Education<

ISBN: 9780132116985

Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service-and generate an army of fans who'll promote you in goo… Meer...

Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service-and generate an army of fans who'll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that-without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online-and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how-step-by-step, right now! You'll learn how to: * Organize a small, powerful social media team on a tight budget* Listen to what your customers, advisors, and markets are really saying* Make prospects feel like rock stars from the moment they find you* Choose online media that make the most sense for you* Avoid wasting time with platforms that won't help you* Earn your customer's loyalty, trust, and credibility * Learn from other companies' viral "disasters"* Rebuild your credibility after you've taken a public "hit" online * Make sure everyone hears your customers when they compliment you * Capture all your customer knowledge-and use it in real time * Keep people talking-and not just about you ; EPUB; Business,Finance and Law > Business & management > Sales & marketing > Customer services, Pearson Education<

2010, ISBN: 9780132116985

Que Publishing, Kindle Edition, Auflage: 1, 210 Seiten, Publiziert: 2010-12-16T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, Customer Relations, Processes & Infrastructure, Busines… Meer...

Que Publishing, Kindle Edition, Auflage: 1, 210 Seiten, Publiziert: 2010-12-16T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, Customer Relations, Processes & Infrastructure, Business & Money, Subjects, Books, E-Commerce, Web Marketing, Business Technology, Computers & Technology, Internet & Social Media, Social Media for Business, Specialty Boutique, Industries, Kindle eBooks, Categories, Kindle Store, Tech Culture & Computer Literacy, Business & Finance, Kindle eTextbooks, Specialty Stores, Computer Science, English Language Store, Word Wise Enabled, v3 Testing Node2, Kindle Lifelong Learning: Biographies, Business & History, Kindle books for teams and groups, partition_00000018, Special Features Stores, Kindle Books for Business, Kindle Books for Others, partition_00000019, Kindle eBooks for Business, Format: Kindle eBook, Que Publishing, 2010<

2010, ISBN: 9780132116985

Que Publishing, Kindle Ausgabe, Auflage: 1, 210 Seiten, Publiziert: 2010-12-16T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, E-Commerce, E-Business, Business & Karriere, Kategorien… Meer...

Que Publishing, Kindle Ausgabe, Auflage: 1, 210 Seiten, Publiziert: 2010-12-16T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, E-Commerce, E-Business, Business & Karriere, Kategorien, Bücher, Online-Marketing, Kundenmanagement, Marketing & Verkauf, Computer & Internet, Fremdsprachige Bücher, Fremdsprachige eBooks, Kindle eBooks, Kindle-Shop, Wirtschaft, Industriezweige & Berufe, Business, Karriere & Geld, Englische eBooks, Nach Sprache, Web Marketing, Format: Kindle eBook, Que Publishing, 2010<

2010, ISBN: 9780132116985

Que Publishing, Kindle Edition, Auflage: 1, 210 Seiten, Publiziert: 2010-12-16T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, E-business, E-Commerce, Business, Finance & Law, Subjec… Meer...

Que Publishing, Kindle Edition, Auflage: 1, 210 Seiten, Publiziert: 2010-12-16T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, E-business, E-Commerce, Business, Finance & Law, Subjects, Books, Web Marketing, Customer Services, Sales & Marketing, Industries & Professions, Business & Investing, Kindle eBooks, Categories, Kindle Store, Computing, Social Networks, Tech Culture & Computer Literacy, Format: Kindle eBook, Que Publishing, 2010<