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Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters
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Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters - nieuw boek

ISBN: 9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald''s trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to… Meer...

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - nieuw boek

ISBN: 9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald''s trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to… Meer...

new in stock. Verzendingskosten:zzgl. Versandkosten., exclusief verzendingskosten
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Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life by Robin Leidner - Robin Leidner
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Robin Leidner:
Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life by Robin Leidner - gebruikt boek

ISBN: 9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to … Meer...

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Robin Leidner:
Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life - pocketboek

1993, ISBN: 9780520085008

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[ Edition: first ]. Fair Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Torn pages: YES ] Publisher: Villard Pub Date: … Meer...

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Leidner, Robin:
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - pocketboek

1993, ISBN: 0520085000

[EAN: 9780520085008], Gebraucht, sehr guter Zustand, [SC: 2.99], [PU: University of California Press], GENERAL, SOCIOLOGY, SOCIAL SCIENCES, NONFICTION, BOOKS / POLITICAL SCIENCE LABOR & I… Meer...

NOT NEW BOOK. Verzendingskosten: EUR 2.99 Studibuch, Stuttgart, Germany [70002967] [Rating: 4 (von 5)]

1Aangezien sommige platformen geen verzendingsvoorwaarden meedelen en deze kunnen afhangen van het land van levering, de aankoopprijs, het gewicht en de grootte van het artikel, een eventueel lidmaatschap van het platform, een rechtstreekse levering door het platform of via een derde aanbieder (Marktplaats), enz., is het mogelijk dat de door euro-boek.nl meegedeelde verzendingskosten niet overeenstemmen met deze van het aanbiedende platform.

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Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work.Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance.The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture.Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Gedetalleerde informatie over het boek. - Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters


EAN (ISBN-13): 9780520085008
ISBN (ISBN-10): 0520085000
Gebonden uitgave
pocket book
Verschijningsjaar: 1993
Uitgever: Robin Leidner
278 Bladzijden
Gewicht: 0,399 kg
Taal: eng/Englisch

Boek bevindt zich in het datenbestand sinds 2007-11-11T07:41:35+01:00 (Amsterdam)
Detailpagina laatst gewijzigd op 2023-07-25T15:04:11+02:00 (Amsterdam)
ISBN/EAN: 9780520085008

ISBN - alternatieve schrijfwijzen:
0-520-08500-0, 978-0-520-08500-8
alternatieve schrijfwijzen en verwante zoekwoorden:
Auteur van het boek: leidner, fast, robin puy, hamburger, mcdonald
Titel van het boek: fast food, everyday food, fast work, talk work, new food for life, self service, second life, one life not enough, life and work, his way life


Andere boeken die eventueel grote overeenkomsten met dit boek kunnen hebben:

Laatste soortgelijke boek:
2900520085007 Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life (Robin Leidner)


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