2009, ISBN: 1442609818

[EAN: 9781442609815], Gebraucht, sehr guter Zustand, [SC: 4.09], [PU: University of Toronto Press, Canada, Toronto], BOB RUSSELL SMILING DOWN THE LINE INFO SERVICE WORK IN GLOBAL ECONOMY … Meer...

[EAN: 9781442609815], Gebraucht, sehr guter Zustand, [SC: 4.09], [PU: University of Toronto Press, Canada, Toronto], BOB RUSSELL SMILING DOWN THE LINE INFO SERVICE WORK IN GLOBAL ECONOMY STUDIES COMPARATIVE POLITICAL AND PUBLIC POLICY, Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded. Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged., Books<

2009, ISBN: 9781442609815

University of Toronto Press, Taschenbuch, 352 Seiten, Publiziert: 2009-09-15T00:00:01Z, Produktgruppe: Buch, 0.52 kg, Medienforschung, Medienwissenschaft, Sozialwissenschaft, Kategorien, … Meer...

University of Toronto Press, Taschenbuch, 352 Seiten, Publiziert: 2009-09-15T00:00:01Z, Produktgruppe: Buch, 0.52 kg, Medienforschung, Medienwissenschaft, Sozialwissenschaft, Kategorien, Bücher, Handel, Branchen & Berufe, Business & Karriere, Hotel & Gastronomie, Industrie, Globalisierung, Wirtschaft international, Lexika, Hand- & Jahrbücher, Schule & Lernen, Politik & Geschichte, Fremdsprachige Bücher, Featured Categories, Englische Bücher, 7c9a6c79-19ea-4dea-90da-d7d47042d341_2301, 7c9a6c79-19ea-4dea-90da-d7d47042d341_0, Arborist Merchandising Root, Textbooks, acc906d0-2585-4921-a56f-3ff277850936_4901, acc906d0-2585-4921-a56f-3ff277850936_0, Special Features Stores, Taschenbücher, acc906d0-2585-4921-a56f-3ff277850936_4201, University of Toronto Press, 2009<

2009, ISBN: 1442609818

[EAN: 9781442609815], Gebraucht, sehr guter Zustand, [SC: 3.5], [PU: -], Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Publi… Meer...

[EAN: 9781442609815], Gebraucht, sehr guter Zustand, [SC: 3.5], [PU: -], Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping., Books<

2009, ISBN: 1442609818

[EAN: 9781442609815], Gebraucht, guter Zustand, [SC: 18.28], [PU: University of Toronto Press], Former library book; may include library markings. Used book that is in clean, average cond… Meer...

[EAN: 9781442609815], Gebraucht, guter Zustand, [SC: 18.28], [PU: University of Toronto Press], Former library book; may include library markings. Used book that is in clean, average condition without any missing pages., Books<

ISBN: 9781442609815

Paperback. Very Good., 3