ISBN: 9781884015595

The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and im… Meer...

The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires. Media > Book<

ISBN: 188401559X

This is a set of tools and techniques to enable teams and their leaders to solve problems and improve processes in their organization. The book uses an eight-step model, structuring chapt… Meer...

This is a set of tools and techniques to enable teams and their leaders to solve problems and improve processes in their organization. The book uses an eight-step model, structuring chapters around the order of general use and can be used as quick reference guide or as basic instruction. business,business and finance,business and investing,economics,engineering,industrial manufacturing and operational systems,leadership,management,management and leadership,management science Business & Investing, CRC Press LLC<