2011, ISBN: 9781107604773

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Cyber Tech Publications, 2011. Hardcover. New. In the last decade, we have seen major progresses in the development of the Theories and practice of Supply chain management in many indus… Meer...

Cyber Tech Publications, 2011. Hardcover. New. In the last decade, we have seen major progresses in the development of the Theories and practice of Supply chain management in many industries. The most notable advances started in the Apparel industry, dubbed “Quick Response (QR), and shortly after, followed by the grocery industry, dubbed Efficient Consumer Response (ECR). Both industry led Movements have waken major Companies in the US and Europe on the need to integrate their supply chains. Academic Research has followed, and courses on supply chain management are also standard at many Business and Engineering schools. Contents Preface 1. Introduction 2. Evaluating a Customer Centric Approach 3. The Customer Service Director 4. Cultural Needs of a Service Operation 5. The Shift from Call Center to Contact Center 6. Dealing with Lifetime Values 7. Dealing with Unprofitable Customers 8. Complaint Management 9. Reputation Management 10. Managing Expectation 11. Empowering Customer Facing Staff 12. Service Personnel Adopting the Sales Role 13. Caring for your Carers 14. Sales as New Marketing 15. Putting Sales Back Into Strategy 16. Internal Marketing 17. Aligning Sales Process and Structure with Business Strategy 18. Filling the Leadership Gap 19. The Power to Change Things 20. Corporate Responsibility and Ethics Printed Pages: 280., Cyber Tech Publications, 2011, 6, Cambridge University Press. Softcover. New. Cambridge International AS and A Level Business Studies Revision Guide has been designed to help students prepare for Cambridge International AS and A Level Business Studies (9707) examinations. Written in an easy-to-follow style, the book helps in reinforcing students` understanding and provides guidance on revision. Key Features • Explains important subject content, concepts and techniques using easily remembered approaches • Encourages students to avoid the most common errors and include the most relevant points of analysis and evaluation in their answers • Key terms to highlight concepts and terminology used in business studies • In text questions with suggested answers to check progress • Example questions with suggested answers for practice • Revision checklist to organise revision schedule Contents Introduction Acknowledgement Chapter 1: Enterprise Chapter 2: Business Structure Chapter 3: Size of Business Chapter 4: Business Objectives Chapter 5: Stakeholders Chapter 6: External Influences on Business Activity Chapter 7: External Economic Influences Chapter 8: Management and Leadership Chapter 9: Motivation Chapter 10: Human Resource Management Chapter 11: Further Human Resource Management Chapter 12: Organisation Structure Chapter 13: Business Communication Chapter 14: What is Marketing? Chapter 15: Market Research Chapter 16: Marketing Mix: Product and Price Chapter 17: Marketing Mix: Promotion and Place Chapter 18: Marketing Planning Chapter 19: Globalisation and International Markets Chapter 20: The Nature of Operations Chapter 21: Operations Planning Chapter 22: Inventory (Stock) Management Chapter 23: Capacity Utilisation Chapter 24: Lean Production and Quality Management Chapter 25: Project Management Chapter 26: Business Finance Chapter 27: Forecasting Cash Flows Chapter 28: Costs Chapter 29: Accounting Fundamentals Chapter 30: Budgets Chapter 31: Contents of Published Accounts Chapter 32: Analysis of Published Accounts Chapter 33: Investment Appraisal Chapter 34: What is Strategic Management Chapter 35: Strategic Analysis Chapter 36: Strategic Choice Chapter 37: Strategic Implementation Answers and Tips Index Printed Pages: 250., Cambridge University Press, 6<

ISBN: 9781107604773

Cambridge University Press. Softcover. New. Cambridge International AS and A Level Business Studies Revision Guide has been designed to help students prepare for Cambridge International… Meer...

Cambridge University Press. Softcover. New. Cambridge International AS and A Level Business Studies Revision Guide has been designed to help students prepare for Cambridge International AS and A Level Business Studies (9707) examinations. Written in an easy-to-follow style, the book helps in reinforcing students` understanding and provides guidance on revision. Key Features • Explains important subject content, concepts and techniques using easily remembered approaches • Encourages students to avoid the most common errors and include the most relevant points of analysis and evaluation in their answers • Key terms to highlight concepts and terminology used in business studies • In text questions with suggested answers to check progress • Example questions with suggested answers for practice • Revision checklist to organise revision schedule Contents Introduction Acknowledgement Chapter 1: Enterprise Chapter 2: Business Structure Chapter 3: Size of Business Chapter 4: Business Objectives Chapter 5: Stakeholders Chapter 6: External Influences on Business Activity Chapter 7: External Economic Influences Chapter 8: Management and Leadership Chapter 9: Motivation Chapter 10: Human Resource Management Chapter 11: Further Human Resource Management Chapter 12: Organisation Structure Chapter 13: Business Communication Chapter 14: What is Marketing? Chapter 15: Market Research Chapter 16: Marketing Mix: Product and Price Chapter 17: Marketing Mix: Promotion and Place Chapter 18: Marketing Planning Chapter 19: Globalisation and International Markets Chapter 20: The Nature of Operations Chapter 21: Operations Planning Chapter 22: Inventory (Stock) Management Chapter 23: Capacity Utilisation Chapter 24: Lean Production and Quality Management Chapter 25: Project Management Chapter 26: Business Finance Chapter 27: Forecasting Cash Flows Chapter 28: Costs Chapter 29: Accounting Fundamentals Chapter 30: Budgets Chapter 31: Contents of Published Accounts Chapter 32: Analysis of Published Accounts Chapter 33: Investment Appraisal Chapter 34: What is Strategic Management Chapter 35: Strategic Analysis Chapter 36: Strategic Choice Chapter 37: Strategic Implementation Answers and Tips Index Printed Pages: 250., Cambridge University Press, 6<

ISBN: 9781107604773

Cambridge University Press. Softcover. New. Cambridge International AS and A Level Business Studies Revision Guide has been designed to help students prepare for Cambridge International… Meer...

Cambridge University Press. Softcover. New. Cambridge International AS and A Level Business Studies Revision Guide has been designed to help students prepare for Cambridge International AS and A Level Business Studies (9707) examinations. Written in an easy-to-follow style, the book helps in reinforcing students` understanding and provides guidance on revision. Key Features • Explains important subject content, concepts and techniques using easily remembered approaches • Encourages students to avoid the most common errors and include the most relevant points of analysis and evaluation in their answers • Key terms to highlight concepts and terminology used in business studies • In text questions with suggested answers to check progress • Example questions with suggested answers for practice • Revision checklist to organise revision schedule Contents Introduction Acknowledgement Chapter 1: Enterprise Chapter 2: Business Structure Chapter 3: Size of Business Chapter 4: Business Objectives Chapter 5: Stakeholders Chapter 6: External Influences on Business Activity Chapter 7: External Economic Influences Chapter 8: Management and Leadership Chapter 9: Motivation Chapter 10: Human Resource Management Chapter 11: Further Human Resource Management Chapter 12: Organisation Structure Chapter 13: Business Communication Chapter 14: What is Marketing? Chapter 15: Market Research Chapter 16: Marketing Mix: Product and Price Chapter 17: Marketing Mix: Promotion and Place Chapter 18: Marketing Planning Chapter 19: Globalisation and International Markets Chapter 20: The Nature of Operations Chapter 21: Operations Planning Chapter 22: Inventory (Stock) Management Chapter 23: Capacity Utilisation Chapter 24: Lean Production and Quality Management Chapter 25: Project Management Chapter 26: Business Finance Chapter 27: Forecasting Cash Flows Chapter 28: Costs Chapter 29: Accounting Fundamentals Chapter 30: Budgets Chapter 31: Contents of Published Accounts Chapter 32: Analysis of Published Accounts Chapter 33: Investment Appraisal Chapter 34: What is Strategic Management Chapter 35: Strategic Analysis Chapter 36: Strategic Choice Chapter 37: Strategic Implementation Answers and Tips Index Printed Pages: 250., Cambridge University Press, 6<